Focal Utopia headphones...with Beryllium driver

[K3cT 20]

I had mine replaced earlier this year and it was a pretty straightforward process with the local dealer handling everything. The headphone had to be shipped back to France for repair so it took a couple of weeks but I didn't have to pay for anything. 

[justin 1,705]

I have seen 1 or 2 pairs need replacements but i think they are ones that were all early production

[ilikebananafudge 24]

11 minutes ago, justin said:

I have seen 1 or 2 pairs need replacements but i think they are ones that were all early production

Thanks, justin. About how many would you say you've sold?

[ilikebananafudge 24]

... Aaaaand my right driver just died ☹️

[mwl168 764]

Apologize if you already ruled this out - could it be the cable instead of the driver that actually died? 

[ilikebananafudge 24]

I switched the cable so that the right channel was connected to the left driver and vice versa and the right driver was still not producing sound.

[shellylh 10,813]

I follow the Utopia thread on the other site and the number of posts about driver failure are concerning me. I got a great deal on a new pair and was quite pleased, but now I'm worried that if the driver fails I'll have warranty troubles.
Has anyone had their Utopias fail recently?

I haven’t had any problems with mine.

[catscratch 140]

Bummer. No problems on mine so far (I've had it over half a year now), and no problems on my Clear either which I had since 2017 and which has been used daily. But I did have an Elex with a failure at the cable connector on the right earcup. I can't blame the headphones too much since there was a lot of strain being put on that connector and eventually it let go. I've gathered that it's a common weak point with them, so if you've got an Elex, don't yank on the cables!

Edited September 1 by catscratch

[tin ear 33]

On 8/31/2020 at 10:51 AM, ilikebananafudge said:

... Aaaaand my right driver just died ☹️

that's disappointing and a pain but it is covered by a five year warranty

[ilikebananafudge 24]

Just got my repaired Utopias back—both drivers were replaced and now they sound a bit different than they did before. Previously, they had a strange reverberation to the sound, which was especially noticeable in the bass. I've been in touch with the people I bought them from and apparently some recently manufactured Utopias were wired incorrectly, causing them to have the strange reverberation and making them more likely to fail. I thought that was just the way that Utopias sounded and I got used to it, but I definitely prefer them without that "feature".

[ilikebananafudge 24]

Also, I just looked in the discussion thread for the Massdrop x Focal Elex and I noticed that some people were complaining about driver failures. One of the employees posted this update recently:

Quote

We randomly pulled a sample unit from the latest batch from Focal and tested to make sure it falls within specifications.  First the headphone was tested to ensure both drivers were operational by using  a mixture of music and sine sweeps to test for any unnatural resonances in the drivers and the headphone frame.

This makes me think that some Elex headphones were also wired incorrectly, causing them to have the same reverberation that I was hearing with the Utopias.