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Sony MDR-R10 Repair - Back From The Dead


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I don't disagree with anything of what you write. However, all this information is anecdotal and hard to prove. In other words, you know, the owner knows, JL knows what was sent to them and was done to them and where. However, given that the headphones had a different cable when they got to JL, they can argue that bad things had already been done to them (*I am not arguing they were damaged previous to JL, I am just presenting a case here*). So the issue is how to prove irrefutably how the cookie crumbled. That is what I meant.

Zip ]

To me it is clear. I don't really care who to point fingers at since my job was just to fix this mess, but here is what I know.

The headphone was sent to SinglePower for initial recable. SinglePower does NOT remove the drivers which means that the drivers are still glued into the housing. You can ask anyone who has ever talk to Mikhail or even call him yourself and he will tell you he refuses to remove the drivers from the housing which means there is no way he could have damaged the voice coil.

Boilingfrog wanted the job done right so he sent it to JenaLabs thinking he would get what he paid for. At $1500 for an upgrade cable the headphones should also have the ability to land on the moon (APureSound model will be available summer 2010). JenaLabs opened his headphone even pictured and wrote about the fact that someone just spliced their upgrade cable into the stock cable, but that they don't do that.

That means that JenaLabs pull the drivers from the housings. Knowing Boilingfrog and having talking to him on the phone for a total of probably 4-5hr he doesn't know the first thing about these headphones let alone how to take even the pads off. He had no idea and couldn't even believe what all I told him while on the phone as it was truly just a shock as much as it was to me when I first opened them up.

To think these headphones sounded great the way they were fixed up you have got to be deaf or listing to a pillow because as soon as I put them on I already herd everything wrong with them.

He always kept me updated with what was going on with JenaLabs because Jennifer WhiteWolf Crock herself sent me an email on 4-4-2008 to see if I had his headphones.

I said what I know and having a very good understanding on the construction of the headphones I can tell you now exactly who did it and what happened, but it has already been said before.

Just as a note Boilingfrog actually told me earlier that he didn't want any of this to be posted and he just wanted an appology for being lied to and his money since in the end they didn't do anything other than damage his headphones, but after he got hung up on 2 times, fruther lied to, and they went through all the trouble of sending him 5 pages of why they won't give him his money back he said enough is enough and he doesn't want this to happen to anyone else.

He isn't after money he just wanted them to take responsibility for their actions and I agree that isn't really too much to ask for here.

-Alex-

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The Jena Labs story is riddled with holes and makes no sense at all. The main thing that is clear -- without even calling Mikhial -- is that they make a huge deal on their super-ironic web page about how the prior modder did not remove the transducers from the housing and only did the wire splice. So we know for sure that Mikhail did go in there and wreck the voice coil. I am curious whether Alex thinks that Mikhail could have pushed the wire in and done any of the damage he found, but I think that JL's own summary of the events shows that they did it.

I am also curious if the R10s had Mikhail's upgraded cable on them when sent to JL, because that would kind of undermine their story that BoilingFrog "deliberately did not inform" them about the earlier recable. What, they are such R10 experts that they didn't notice the cable was changed?

Another thing that burns me up is that JL's email (copied from morph201's post and pasted below) attempts to say that BoilingFrog had some odd concern about intermittent sound or something before they did their initial work and that he pestered them about this. They said he was being a pain and questioning the sound of his $5000+ cans (even sending a second pair for comparison) but then later on in the email they claim that they did a voice coil repair the first time but never mentioned it to BoilingFrog because it was such a "trivial operation." They also never mentioned this as a possible reason for any of his problems even though he was complaining of bad sound and breakups, which they confirmed the second time they worked on them. They then "repaired" the voice coil by soldering some wire to it, and AGAIN made no mention to BoilingFrog: "In any event, the defect that we could see externally on the drive unit was addressed and repaired in a manner as reasonable as possible without fanfare or mention at our end." Give me a break. Throughout this whole thing, their story is that they found this serious defect and NEVER pointed to it as a possible cause of issues while BF was hassling them for explanations and refunds?! Come on.

Here is the email from morph201's post on HF:

On our website is a page describing our services to rewire Sony R10

headphones with a special cable system of our design and manufacture.

The cost of materials and labor to perform this modification is

$1,500.00 US Dollars, plus actual shipping costs.

After initial phone calls, S.W. sent a set of R10 headphones to JENA

Technologies LLC. Upon arrival it was discovered that the specific set

of headphones had been previously modified by installation of a

different wire harness by another party, and that the modification was

performed by pulling out the factory wires from the sealed ear speaker

enclosure, cut off, soldered to the new wire, and then pushed back into

the enclosure and fastened in place. S.W. deliberately did not inform us

of the previous modification prior to our being engaged to install the

JENA Labs wire system. After the headphones arrived at our location S.W.

specifically asked repeatedly, about the details of sonic qualities we

heard in them if we had heard any break-up or intermittent sound from

the headphones, which in our limited listening tests at moderate volume

levels, we did not hear. To me it was MOST unusual that SW

would SO worried about our hearing some sort of sonic defect.

Before our disassembly, only a very brief listening test of a few

minuted duration was performed, and at moderate volume levels, and no

sonic defects were noted. Upon disassembly, we also noted that on one of

the drive units one of the very fine wire strands, a voice coil wire

extending from the interior of the drive unit to the solder pad where

connections are made, was formed into a slightly protruded loop and had

been kinked. It should be noted that the other drive unit, nor any other

drive units from other examples of the same make and model of headphone

that we have seen, or seen photos of, exhibited such a protrusion. This

extending loop would in our opinion represent a fault in the original

construction. An attempt was made to stabilize this fragile protrusion

of very fine wire by locating it adjacent to the physical boundary of

the ear speaker frame, and holding it in place with adhesive. This was a

trivial operation and not mentioned in any communications.

We also found that in both ear can enclosures, the soft sound absorbing

filler material had been displaced around inside the enclosure by the

pushing-in of the stiff wires in the earlier modificaion, and that the

material had been bunched up into approximately half the volume of the

enclosed space, rather than equally dispersed. The absorbent material

was re-distributed within the enclosure to a more uniform distribution

as part of the following re-assembly. Assembly proceeded and listening

test were performed, and performance found to be outstanding.

In addition to our own sonic assessment, a leading industry

professional, Ken Ball, owner of Audio Line Out also auditioned the

headphones and found them to be outstanding, so much so that he created

a web page to share his experience. Also present at the same listening

session was another pair of R10 headphones with a similar cable

installed by JENA Labs, except terminated with independent left and

right XLR connectors rather than a single stereo 1/4 inch connector as

fitted to S.W.s headphones. Direct comparison of the XLR fitted

headphones and the others was made possible with the use of an adapter

with 2 mating XLR connectors feeding a stereo 1/4 inch connector.

Several sources were listened to by both Ken Ball and Jennifer Crock,

including iPod sourced music through several different headphone

amplifiers, and by direct feed from a DSD recorder playing back assorted

live location symphonic recordings. Also present was stock pair of

SonyR10s that you had send along for 'comparison'. The stock R10s

exhibited weak bass and slight veil in the midrange and highs. This

veiling was quite audible when listening to a specific passage of

orchestral music in which a musician turns a page o sheet music,

dragging a finger along the upper edge of the paper making a bit of a

quiet but audible 'shweep' sound as the paper is dragged along and

folded over, all the while the other musicians are playing. With the

stock R10s, this faint anomaly was barely heard as an indistinct blurr.

With either of the re-cabled R10s, the sound was very clear and easily

recognized as the turning of a page of the sheet music. The XLR fitted

headphones, with the additional adapter in the signal path revealed the

sonic detail, but not quite as distinctly as your re-cabled pair. As

mentioned, Ken thought enough of the listening experience that he even

created a web page to celebrate the event.

Fun with Modded Sony R10s

At this point our contract was complete and the headphones were packaged

and returned along with your S.W.s R10 headphones that were sent 'for

comparison', a complimentary kit of Esoteric 3D-X of $80.00 value, and 2

each of our Immersion Cryo treated Hubbell A-C power outlets at $60.00

total value.

At this point in time we had completed the contract, installing the new

wiring, providing the additional parts you ordered, and had offered a

complimentary gift.

Upon receiving the package S.W. phoned and indicated that he could not

find the A-C power outlets and immediately accused us of lying about

their inclusion in the shipment. He also indicated that the modified

headphones 'sounded like ****'. Additionally he refused to pay for the

goods and services that had been completed and delivered. It should be

noted that the headphones that he assessed as "sounding like ****" were

found to be vastly superior in every respect to stock harness equipped

Sony R10 and other brand and models a by leading industry professional

outside our organization. It was at this time we offered to remove the

standard JENA LABS wiring harness and replace it with a lighter gauge

harness, also of our manufacture, that would have less bass energy.

Eventually S.W. returned the headphones to us for this service. We found

at the time of the headphones return that there was some occasional

intermittent sound from the ear speaker that held the drive-unit on

which the defect stabilization had been performed. This performance

fault was CLEARLY not present at the time the headphones were shipped,

and we can only conclude that something had happened to them while back

in his possession that would cause the fault of occasional sound

interruption. Upon disassembly we found the kinked fragile wire that we

had discovered the first time the headphones were worked on, to have

developed an intermittent open circuit at the point of the pre-existing

kink. This defect was easily repaired by soldering a fine copper wire of

similar size between the intact end of the voice coil wire, and the

solder tab. The repair wire was stabilized by adhering it to the body of

the drive unit. The lighter gauge wire harness was installed, the phones

reassembled, and extensively listened to for a period of approximately 5

hours by 3 different people, with no performance faults noted. An

additional 2 duplex outlets were packaged with the headphones and

shipped to S.W..

Upon arrival at S.W.s, he found the 2 duplex outlets, but still claimed

that the headphones "sound like ****"..again, your exact words. And

again he refused to pay for any services and parts delivered. At this

time we offer to help by reinstalling the original SONY wiring harness.

This time S.W. , or someone under his direction, removed the entirety of

the headphone band from the ear speaker enclosures and shipped them to

us for installation of the stock harness. Clearly the headphones had

been at least partially disassembled by persons unknown and of unknown

skill. The arrival of the phones in this condition prevented us from

making a reasonable sonic evaluation of them both before and after

installation of the stock Sony wire. In a phone call to us S.W.

described the reason for removal of the headband as to save shipping

weight. We suspect the real reason for breaking down the headphones was

to reduce the utility of them to near zero. By this time paid S.W. had

paid nothing for the first $1,500.00 rewire job, nothing for the first 2

duplexes he claimed not be able to find, nothing for the second

$1,300.00 rewire job, nothing for the second set of 2 duplexes he

admited to finding, and nothing for the job of installing the stock Sony

harness, for which we would have charged $450.00 if someone had asked us

to reinstall a stock harness back into a set of R10s. Additionally he

had not paid for any of the shipping and insurance that we incurred in

the process. We concluded the real reason that he had the phones and

shipped to us incomplete was that he thought we would "file a lien on

them" for the full value of services performed and just keep them or

sell them to cover our expenses. By sending us incomplete headphones,of

highly diminished utility and value, we believe he thought we would be

more likely to return them to him.

The stock wire harness was installed and the phones listened to and

tested briefly by holding the loose enclosures against the head with

both hands. No breakup or intermittent sound was noted in approximately

5 minutes of listening, but the sonic deficit of weak bass and slightly

smeared mid-range detail associated with the stock harness was there as

expected. As much as we were able to listen, the headphones sounded like

any other stock R10s and exhibited no breakup, distortion, or

intermittent sound. They were packed and returned to S.W..

A few weeks later, in a phone conversation between S.W. and Jennifer

Crock, an agreed settlement of $1,000.00 was negotiated for all the

work, materials, products and shipmen/insurance costs, which was paid in

full.

It is our position that S.W.s headphones had a defect in place in the

form of a malformed voice coil wire, either internally, and/or

additionally, externally, on one of the drive units that may have been

further deformed or damaged in some manner during the first modification

by another person/firm prior to our ever seen the headphones, or that

may have been exacerbated by that and/or some other reason, which may

include but not be limited to such reasons as playing at excessive sound

level or being exposed to DC current in the audio signal being fed to

the headphone . The pre-existing external physical defect and other

related voice coil defects not visible from outside the drive unit may

have led to intermittent operation of that ear speaker. It is possible

that S.W. was likely aware of and had experienced that defect while

listening. His specific questions as to our hearing of such an

intermittent sound upon the very first arrival of your headphones at our

shop are an indication of your prior knowledge of some sort pre-existing

damage or defect. In any event, the defect that we could see externally

on the drive unit was addressed and repaired in a manner as reasonable

as possible without fanfare or mention at our end. At every time the

headphones were returned to S.W., they were in perfect operating

condition and sounded fine, without break-up, distortion, or

intermittent operation.

We are not in any way responsible for pre-existing damage, defect, or

incipient defect, whether repaired by us or not, nor for any subsequent

failure of any product as a result of such defect, use, misuse or neglect.

About a month later S.W. apparently experienced an intermittent sound in

one of the speaker, but did NOT inform us of such finding until he had

engaged another party to disassemble and inspect the phones. That person

found the external voice coil wire defect repair job that we had

performed at no charge. S.W. phoned and confronted us with the

existence of the repair, and we freely admitted to performing it. We DID

NOT in anyway admit verbally or in any other manner to any liability for

the further repair of the defect, nor are we responsible for such

repair, even though you were trying very hard to get us to admit so. He

TRIED like a vicious District Attorney to bend words and shape questions

so that any answer would be an admission of his acusations.

The total value of goods, services, and shipping/insurance provided to

S.W. was

$1,500.00 First JENA Labs harness

$1,300.00 Second, smaller gauge wire, JENA Labs harness

$ 450.00 stock Sony harness install

$ 60.00 duplex outlet [ forgetting about the first set sent]

_$ 226.00 shipping and insurance._

$3,536.00 TOTAL

We were willing to stand by the original settlement agreement $1,000.00

for which payment has been received, and to write off the remaining

balance.

I hope this helps you to understand the situation we were placed in. It

is clearly a no-win deal for everyone involved. Had S.W. been honest

with us in the first place, and later on when he found an intermittent

sound from one channel, if he had called and talked with us about it, we

would have arranged to replace the defective drive unit at cost of

parts. Instead he said nothing to us, and engaged someone else. Then he

comes forth with the claims of our damaging the headphones and tries to

extort first $700.00 and then over $1,300 from us with the threat that

if we didn't pay, that he would "Ruin Our Reputation" Looks like he has

kept his word on that.

Jennifer Crock

JENA Technologies LLC

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I don't disagree with anything of what you write. However, all this information is anecdotal and hard to prove. In other words, you know, the owner knows, JL knows what was sent to them and was done to them and where. However, given that the headphones had a different cable when they got to JL, they can argue that bad things had already been done to them (*I am not arguing they were damaged previous to JL, I am just presenting a case here*). So the issue is how to prove irrefutably how the cookie crumbled. That is what I meant.

True, but there are many inconsistencies between what Jena said on their website (which is likely to be changed or deleted) and what was said in the email to Morph201. The other statements by Alex and the R10's owner are consistent internally and between the two. Although not irrefutable proof, looking at the balance of evidence I will not be using JL's services. My take on it is they are basically pleading demonic intrusion.

Damn Voltron you are a machine .. Err I guess that is stating the obvious :D

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Yes I understand which is why I am not posting this on Head-Fi. All that was asked of me is to do a write-up of everything they or anyone else messed up.

Keep in mind in the end he just wants to listen to his headphones. I hardly think he cares who does the work as long as it is done right and well. Sadly he had to go through all of this just to be able to enjoy his hobby.

-Alex-

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The Jena Labs story is riddled with holes and makes no sense at all. The main thing that is clear -- without even calling Mikhial -- is that they make a huge deal on their super-ironic web page about how the prior modder did not remove the transducers from the housing and only did the wire splice. So we know for sure that Mikhail did go in there and wreck the voice coil. I am curious whether Alex thinks that Mikhail could have pushed the wire in and done any of the damage he found, but I think that JL's own summary of the events shows that they did it.

I am also curious if the R10s had Mikhail's upgraded cable on them when sent to JL, because that would kind of undermine their story that BoilingFrog "deliberately did not inform" them about the earlier recable. What, they are such R10 experts that they didn't notice the cable was changed?

When BoilingFrog first called me he went into detail about what all he knows. They went to Mikhial for recable then to JenaLabs. He said he can't understand it, but they just do not sound right and he wants to send his 2nd pair in as well so that I have something to compare to. He had no idea what all was wrong with them because it was just truly a shock when I actually told him.

There is NO WAY to damage the voice coil of those or any other headphones without actually removing or messing with the drivers neither of which was done until JenaLabs got the headphones. By pushing that little bit of stock wire up there all that was done was maybe squishing up the cotton dampening a little bit.

Based on how the driver sits in the housing you can see that if you get the screw driver too far into the housing to remove the driver you will hit right into the voice coil at an angle. I designed a special tool to remove these drivers to avoid ever having to mess these headphones up.

-Alex-

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Zip ]

When BoilingFrog first called me he went into detail about what all he knows. They went to Mikhial for recable then to JenaLabs. He said he can't understand it, but they just do not sound right and he wants to send his 2nd pair in as well so that I have something to compare to. He had no idea what all was wrong with them because it was just truly a shock when I actually told him.

There is NO WAY to damage the voice coil of those or any other headphones without actually removing or messing with the drivers neither of which was done until JenaLabs got the headphones. By pushing that little bit of stock wire up there all that was done was maybe squishing up the cotton dampening a little bit.

Based on how the driver sits in the housing you can see that if you get the screw driver too far into the housing to remove the driver you will hit right into the voice coil at an angle. I designed a special tool to remove these drivers to avoid ever having to mess these headphones up.

-Alex-

Thanks, I assumed as much.

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it would be interesting to open a few jenalabs (aka the butcher) r10 cabling jobs to inspect more of their work. Curious to see if using sticky tape is their common practice because if not it seems like they were attempting to do more cover-up and make it harder for anyone else to open up.

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Yes, I have the page saved. The hard part (to play devil's advocate) would be to prove that I did not change it.

I have a hypothetical question for y'all. This is obviously a no-win situation for Jena Labs. My question is, what is the absolutely best thing she can do at this point? My take on this is, she should admit guilt, refund his money, and go out of business (I.E. of the current jobs, offer any back to anyone who wants their work left alone, finish the rest, and stop taking on any more new jobs). I guess you can see why she'd be hesitant to do that. But really, she should start looking for other work.

Also, what's the grapevine on Jena Labs relationship with Head-Fi -- is this another company that is "in bed" with Jude, like RSA? I'm only asking this because I'd like to know what sort of actions we should expect from Head-Fi -- so far, they've been pretty good about leaving the thread alone, neh?

Poor R10s! It's blatantly obvious Jena Labs is trying to CYTA!
Welcome to head-case!
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Does anyone know who at Jena actually does the recabling work? Jennifer?

Al's right that the story is full of holes, but since Jena's not probably stupid enough to respond publicly, morph201's email is all that will be there to pick apart. His involvement, though, should be picked apart. Even if assuming the best, which is near impossible to believe, that as a concerned R10 owner who had already sent in his cans to Jena, he wanted an explanation and emailed them, I still smell a rat by his posting anything at all. Any other possible explanation enters in Team Rat territory.

On a positive note, I have returned from a thankfully short and painless lunch, and my co-workers all agree that I would be excellent at not repairing a thing, and even better at causing damage to items not yet requiring repairs, almost without trying (my boss was a little too happy to agree with this one). The rest, such as charging outrageous sums and denying responsibility for my "work" are easily acquired skills. Where's my MOT status? Puss N Boom's Audio is open for business.

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Does anyone know who at Jena actually does the recabling work? Jennifer?

Al's right that the story is full of holes, but since Jena's not probably stupid enough to respond publicly, morph201's email is all that will be there to pick apart. His involvement, though, should be picked apart. Even if assuming the best, which is near impossible to believe, that as a concerned R10 owner who had already sent in his cans to Jena, he wanted an explanation and emailed them, I still smell a rat by his posting anything at all. Any other possible explanation enters in Team Rat territory.

On a positive note, I have returned from a thankfully short and painless lunch, and my co-workers all agree that I would be excellent at not repairing a thing, and even better at causing damage to items not yet requiring repairs, almost without trying (my boss was a little too happy to agree with this one). The rest, such as charging outrageous sums and denying responsibility for my "work" are easily acquired skills. Where's my MOT status? Puss N Boom's Audio is open for business.

Based on my conversations with BoilingFrog Jennifer does the recable herself.

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it would be interesting to open a few jenalabs (aka the butcher) r10 cabling jobs to inspect more of their work. Curious to see if using sticky tape is their common practice because if not it seems like they were attempting to do more cover-up and make it harder for anyone else to open up.

Someone needs to contact Quint on head-fi. I recall he used to comment quite often on how much he enjoyed his JL'ed R10's.

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Yes, I have the page saved. The hard part (to play devil's advocate) would be to prove that I did not change it.

I also wondered how long it would be before edits started taking place, threads were closed or redacted, etc. So early this morning I made a copy of Alex's original photo-essay (no offense, Alex) and Jena's self-testimonial page on my hard drive. I also started saving the posts on the growing thread on head-fi.

Anyone can, and probably would be, open to the charge of ex post facto editing. As a disinterested (as opposed to uninterested) bystander, never having been a customer of A Pure Sound or Jena Labs, and not being personally acquainted with any of the people involved, I'd hope that I would be immune to the charge of bias. But I suspect those who want to believe that it's all a grand conspiracy to smear Jena Labs will believe that, no matter what proof is offered; a rationalization can always be thought up.

I'm not saving the docs for the naysayers, but for the benefit of future headfiers, who, like me, first entered this hobby with no guide, no compass to sort the good from the bad, and who could use all the help they can get before dropping a hefty chunk of change on a boutique product.

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Hey guys I read the email again from JL and I think you all are missing a very important point.

Jena did have one of the leading headphone cable designers, Ken from ALO, listen to them. He didn't hear anything wrong and thought they sounded fantastic. So basically you guys are all wrong, sorry.

I guess we can surmise that Alex messed up the R10's himself to corroborate a story on how he saved them from extinction. Kind of like in the Dan Brown's Angels and Demons but not as dramatic. hahahahaha

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I also wondered how long it would be before edits started taking place, threads were closed or redacted, etc. So early this morning I made a copy of Alex's original photo-essay (no offense, Alex) and Jena's self-testimonial page on my hard drive. I also started saving the posts on the growing thread on head-fi.

Anyone can, and probably would be, open to the charge of ex post facto editing. As a disinterested (as opposed to uninterested) bystander, never having been a customer of A Pure Sound or Jena Labs, and not being personally acquainted with any of the people involved, I'd hope that I would be immune to the charge of bias. But I suspect those who want to believe that it's all a grand conspiracy to smear Jena Labs will believe that, no matter what proof is offered; a rationalization can always be thought up.

I'm not saving the docs for the naysayers, but for the benefit of future headfiers, who, like me, first entered this hobby with no guide, no compass to sort the good from the bad, and who could use all the help they can get before dropping a hefty chunk of change on a boutique product.

Don't worry I will not be editing the page for content. So far I have only added the fact that the owner has now responded on head-fi and added the picture. This was last night.

I actually started saving the Head-Fi posts also, but only got up to page 8 so far. I will let you continue. ;D

-Alex-

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I guess we can surmise that Alex messed up the R10's himself

If that is true, Puss N Boom's Audio has two competitors already: APureSound and JenaLabs. I better get cracking. Anyone want me to recable your R10s? The cat has already practiced his skills on ibuds so he's experienced by now.

gallimaufry, welcome to head-case. Cute handle, btw.

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Did you happen to save markl's original post from 1:35pm? It ended with a winky and cool smiley at the end of a one-sentence last para.

I got it at 1:56 PM:

markl 04-24-2008 01:35 PM

Quote:

I was the one that asked what Apuresound stands to gain.

Quote:

All I can say is that I am truly honored to have my headphones recabled by Alex.

Quote:

On the bright side, apuresound has one more future customer in me.

Bingo! ;)

Let's face it, this thread with its links to Alex's site and showing how he rescued a valuable headphone is a nice advertisement for his services. It's identical to the page Jena put up showing how superior her services are compared to the splice job done by another mod-er. ;)

Now before anyone jumps down my throat, I've used Alex's service which was outstanding, and the work he did (which I saw up close while mod-ing the headphone) was immaculate.

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