Cankin Posted May 29, 2008 Report Share Posted May 29, 2008 in one month only :'( should I send it back to Grado?? Quote Link to comment Share on other sites More sharing options...
riceboy Posted May 29, 2008 Report Share Posted May 29, 2008 Oh man. That really sucks How did it break? I just got my GS1000s recently. Quote Link to comment Share on other sites More sharing options...
Cankin Posted May 29, 2008 Author Report Share Posted May 29, 2008 It came off itself I'm worrying that, if I send it back to Grado, I'll be taxed when I get it back. Anybody Canadian tried shipping their Grado headphones back for repair? Quote Link to comment Share on other sites More sharing options...
riceboy Posted May 29, 2008 Report Share Posted May 29, 2008 It came off itself I'm worrying that, if I send it back to Grado, I'll be taxed when I get it back. Anybody Canadian tried shipping their Grado headphones back for repair? Oh crap. That really is terrible. I hope mind hold up. I had the GS1000 before and they were fine. I just got this pair and they are still 10/10 on the Agon scale. I don't know about taxes to Canada once they send it back. Maybe you try to email Grado and see if they know about the taxes to Canada? Just worth a shot. I have heard that Grado has good customer service and are great for issues such as these. super. glue. I like Gorilla Glue as it is pretty strong stuff. I'm sure someone here might be able to recommend something better. So bummed for you Cankin Quote Link to comment Share on other sites More sharing options...
tkam Posted May 29, 2008 Report Share Posted May 29, 2008 Yeah just super glue it back in there it'll be fine. Quote Link to comment Share on other sites More sharing options...
Duggeh Posted May 29, 2008 Report Share Posted May 29, 2008 Super glue wont stick properly to that sort of plastic. Better to use a two part adhesive like Araldite rapid. Quote Link to comment Share on other sites More sharing options...
swt61 Posted May 29, 2008 Report Share Posted May 29, 2008 Duggeh I believe both parts are metal. If you have any experience with JB Weld that's what I'd use, but go sparingly and use a toothpick to get it down inside the slot. It won't ever break loose after JB Weld. Quote Link to comment Share on other sites More sharing options...
n_maher Posted May 29, 2008 Report Share Posted May 29, 2008 I would contact whatever dealer you bought it from. They should be able to send it in for repair for you and circumvent the tax issue. Quote Link to comment Share on other sites More sharing options...
swt61 Posted May 29, 2008 Report Share Posted May 29, 2008 I would contact whatever dealer you bought it from. They should be able to send it in for repair for you and circumvent the tax issue. If so that would definitely be the best choice. Quote Link to comment Share on other sites More sharing options...
dc Posted May 29, 2008 Report Share Posted May 29, 2008 I believe if you declare it as being sent back for repairs it will also be exempt. At least in this part of the world it does. Quote Link to comment Share on other sites More sharing options...
Duggeh Posted May 29, 2008 Report Share Posted May 29, 2008 Duggeh I believe both parts are metal. Then I sit corrected. Quote Link to comment Share on other sites More sharing options...
pixel pusher Posted May 29, 2008 Report Share Posted May 29, 2008 Cankin, As suggested above, I would simply glue it back for a quick fix. Another solution would be to take your cans back to your original dealer. Show them the issue and have them remove and order you a replacement metal gimbal assembly with height rod under warranty. The gimbal assembly is available for order to authorized Grado dealers only. If the shop does not feel comfortable removing the gimbal assembly and suggest you send in your cans for warranty. You can either ship them directly back to Grado Labs or to the Audio Group, the Canadian Grado distributor for warranty service. Best, Kev Quote Link to comment Share on other sites More sharing options...
tkam Posted May 29, 2008 Report Share Posted May 29, 2008 Cankin, if they are only one month old why not return to the dealer and get a new pair. Quote Link to comment Share on other sites More sharing options...
KenW Posted May 29, 2008 Report Share Posted May 29, 2008 If you're friends with your family dentist, I'd ask him to use his air abrasion unit to prep the two metal parts where they join and use the JB Weld as suggested earlier. I can promise you that you'll not see those pieces apart again. Btw, be sure to use some barriers to protect the vital parts of the GS1000 from the aluminum oxide particles. A couple of rubber bands and sandwich baggies will do nicely. Quote Link to comment Share on other sites More sharing options...
riceboy Posted May 29, 2008 Report Share Posted May 29, 2008 Duggeh I believe both parts are metal. If you have any experience with JB Weld that's what I'd use, but go sparingly and use a toothpick to get it down inside the slot. It won't ever break loose after JB Weld. Have to check out JB Weld later. I knew someone here could recommend something Cankin, if they are only one month old why not return to the dealer and get a new pair. This is a good question by Tkam. I would definitely try to go through the dealer unless you brought these used. I just assumed you might have picked them up used so then you could try a fix on your end or try Grado. Quote Link to comment Share on other sites More sharing options...
n_maher Posted May 29, 2008 Report Share Posted May 29, 2008 Purchased used or not I still believe the warranty would be in effect unless they were illegally imported, even then you'd think that Grado might back their statement headphone. There's no excuse for a $1000 headphone falling apart like that and it shouldn't be the owner's responsibility to fix it. Quote Link to comment Share on other sites More sharing options...
swt61 Posted May 29, 2008 Report Share Posted May 29, 2008 I think it certainly couldn't hurt to contact Grado and ask. For the money involved I wouldn't settle for less myself. Quote Link to comment Share on other sites More sharing options...
riceboy Posted May 29, 2008 Report Share Posted May 29, 2008 Purchased used or not I still believe the warranty would be in effect unless they were illegally imported, even then you'd think that Grado might back their statement headphone. There's no excuse for a $1000 headphone falling apart like that and it shouldn't be the owner's responsibility to fix it. Now that I think about it I do remember threads when an RS1 was broken and it was purchased used, the OP contacted Grado and they sent it in and they fixed it . That's a good point about there statement product should hold up better than that . I would definitely check with Grado too. Quote Link to comment Share on other sites More sharing options...
KenW Posted May 29, 2008 Report Share Posted May 29, 2008 If you're adamant about returning the cans to Grado, I think they'll do you right. I'd purchased a pair of RS-1's back when I was into headphones and felt underwhelmed with some of the cosmetics/fit/finish so I got in touch with Grado and they not only agreed to allow me to return those cans, but they hand picked the best pair they had from current inventory and got them right out to me. Pretty nice pair....and all on their dime. Grado did right by me. I'll agree that they should do better at quality control on their end. Stinks to have customers dealing with such issues. Quote Link to comment Share on other sites More sharing options...
909 Posted May 29, 2008 Report Share Posted May 29, 2008 There's no excuse for a $1000 headphone falling apart like that and it shouldn't be the owner's responsibility to fix it. there's one--grado made it! I'd purchased a pair of RS-1's back when I was into headphones and felt underwhelmed with some of the cosmetics/fit/finish so I got in touch with Grado and they not only agreed to allow me to return those cans, but they hand picked the best pair they had from current inventory and got them right out to me.about a year ago i purchased a new pair that had substandard wood and workmanship, but grado didn't want to cherry pick. they told the merchant to send me a replacement, which wasn't much better. i just returned it. i'd contact grado and tell them your problem and concerns. they should take care of you. Quote Link to comment Share on other sites More sharing options...
Cankin Posted May 30, 2008 Author Report Share Posted May 30, 2008 I emailed Grado and they forwarded my mail to the Canadian distributor, Audio Group. They replied that they can fix it for me. Thanks for everyone's help. Quote Link to comment Share on other sites More sharing options...
riceboy Posted May 30, 2008 Report Share Posted May 30, 2008 I emailed Grado and they forwarded my mail to the Canadian distributor, Audio Group. They replied that they can fix it for me. Thanks for everyone's help. Great news. Quote Link to comment Share on other sites More sharing options...
909 Posted June 18, 2008 Report Share Posted June 18, 2008 did you get your gs-1000s fixed? Quote Link to comment Share on other sites More sharing options...
Cankin Posted June 18, 2008 Author Report Share Posted June 18, 2008 I got it back few days ago, they replaced necessary parts for me Quote Link to comment Share on other sites More sharing options...
909 Posted June 18, 2008 Report Share Posted June 18, 2008 good to hear they have been fixed. Quote Link to comment Share on other sites More sharing options...
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