Percy

Allow me to rant a bit. I posted this message on headfi, but Ken quickly had the administrators delete it. Why? All I was doing was sharing my experiences there, what were two of the worst customer service experiences I've had in audio. In this post i will share one of them. I bought an HD800 cable, 8 foot, that cost me over $500. I tried to balance it but I messed up. I then tried to convert my balanced cable using its HD800 connectors but again I screwed up. So now I took all the ends off and decided to just send it to ALO to be repaired. I put a note in the package explaining the situation and saying I will pay for their time. Next thing I know, it is a few days later. I get an email from Ken at ALO, accusing me that I just sent them DIY wire, insinuating that I was trying to cheat them instead of buy the cable through the site. In the same email, before even hearing my side of it, he has a tracking #, the wire was already on the way back to me. They didn't look at the wire and see it said “ALO” all over it. They didn't read the letter I sent with it or the email explaining that this was an official ALO HD800 cable that I screwed up and would pay to be repaired/restored . They didn't even EMAIL ME before hastily shipping it to me. $500 cable worth NOTHING now. So I complain to Ken and he tells me I'm out of luck. He tells me I shouldn't have tried to DIY the cable, and that they determined it wasn't cost effective for their bottom line to do the work. He said that it would cost them over the entire cost of the cable in labor and parts to fix it. Keep in mind, the work was just reterminating the cable. plopping a few connectors on the other end. He had the nerve to tell me this was over $500 in parts and labor? An outrageous lie. After I posted on headfi, Ken told me he would block all emails from me. A $500 cable, is now worthless. Now I don't understand. This is a company that prides themselves on putting their 'customer first' on their website they claim to have a very liberal repair policy. They claim to be in it for the audio. Yet if I was a business owner, if I knew that I sold a $500 cable to someone that was now pretty much just a noose, I would fix it, because I'd want my product to be USED. Lastly, I'm not a rich business owner. $500 is a lot for me, 1/2 a month's salary in fact. What they did wasn't just unethical, but immoral. Basically, ALO audio sucks. 32 OHM sucks. Aside from the fact that on any other site you go to compare prices, they always charge the absolute most... which I suppose is forgiveable - being $ hungry is what business is all about. The funny thing is, this isn't the only bad experience I had with them.