Hi folks, Craig from kuboTEN here and I just wanted to make contact regarding this situation.
It is true, I'll be the first to admit that our multiple-customer bidding system as it stands right now is definitely not ideal. I would me remiss if I did not admit so. I can definitely understand Dreadhead's frustration in not receiving an outbid notice when being outbid by another kuboTEN customer.
However, please understand that we are a small company without the resources of an eBay (yet). Manually sending outbid notices on all the auction bids we receive is a logistics nightmare, and the automated functionality to email notify a customer that their bid has been beaten internally takes time to program, test, and integrate. This is the first time we've encountered so much parallel interest from kuboTEN customers on the same auction at once, and embarrassingly we've been caught with our pants down. It has been a learning experience for us and we are eager to remedy the situation.
A new kuboTEN website is under development and we will be implementing an auto-notification feature when our customers have been outbid internally, in addition to auto-bidding with a deposit. Hopefully the new site will roll out late this summer. We strive to be as transparent as possible regarding all our transactions, and we always encourage customer input to help us shape our company to be as useful to our customers as possible.
I sincerely apologize to all of our customers that have been inconvenienced by our inability to send outbid notices. Heck, if you were one of the folks who got outbid on the auction in question and you can make it out to Japan, a round of drinks on me! (you'll be responsible for the cab fare back to your hotel though)
