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Jon L

Spectrum (formerly Time Warner) Stinks

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Sigh... It's not like Time Warner was a beacon of excellence.  But when Spectrum took over, many things have gotten even worse.  In no particular order:

Monthly bill went up through various reasons including higher prices for newly "developed" bundles/packages.  

Spectrum got rid of the best mbps per dollar plan and offer either slow or "fast" plans, not the middle one Timer Warner had. 

My Spectrum cable box keeps stop working randomly, displaying messages like "To receive this channel, call customer care."  When called, customer care has no clue, does not speak English, and I have to go through the algorithm hell multiple times until I waste my time to schedule a service call, who only temporarily fixes the problem until it recurs later, just to go through the whole hell over.  Yes, I just scheduled yet another in-home service call, with no TV service in meanwhile (which I am overpaying for). 

When having problems, customers used to be able to call Time Warner, "negotiate" with the customer svc rep to salvage some kind of a "discount package" or other accomodations, especially when you tell them you want to cancel the service.  Now, no such thing.  Spectrum just plays hard ball and tells you to go pound sand.  

And numerous other issues well documented at Timer Warner forum:

http://forums.timewarnercable.com/t5/Experience/Spectrum-is-one-of-the-worst-cable-internet-companies/td-p/115717

 

 

Edited by Jon L

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and with google fibre, you know they don't want to sell your info to a third party, they use it themselves!

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Frigging missed the finals of Masters thanks to Spectrum and no TV service :wacko:

Sounds like it was a good one, too.  Congrats to Sergio.

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Yes, that was a good one, and congrats to Sergio... about time.

Sorry Spectrum stepped up to the plate for you :(

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11 hours ago, grawk said:

and with google fibre, you know they don't want to sell your info to a third party, they use it themselves!

Speak for yourself.  I pay $5 for an encrypted VPN that only eats about 10% of my bandwidth. If Google can decrypt RSA4096 on the fly, they deserve to see what kind of porn I like.

Edited by EdipisReks1

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Well, I waited all morning for Spectrum service to come out to my house again.  After all said and done, he said my account's older legacy Time Warner "codes" clashed with newer Spectrum cable box codes and made a call to fix it.  He said since phone reps should have known better and fixed it, I should call to get partial refund. 

I call and there will be some partial refund, but I noticed Spectrum added additional $10.18 to my last bill on the service call date under "enhanced dvr fee," which I never requested or wanted.  Apparently, the only DVR box Spectrum Store had availble they gave me is "enhanced dvr" and that function cannot be turned off and monthly fee must be added.  Impossible to waive this fee or even stop from accruing unless I physically go back to the store one more time and get non enahanced dvr.  Their supervisor is out until next week.  What a pain in the behind and waste of my time..

Edited by Jon L

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