The cool one hs a lazy eye and a goatee.  He remembered my name, which is impressive as I don't think I've seen him in two years.  The bad one was young, thin and had closely cropped brown hair.  He had a narrow chin and pointy ears.  He looked a bit like an evil elf, you know the kind that needs to have a Krell monoblock land on him Wile E. Cyote style.