As if it's not enough that my car may cost me $3500+ to repair, now I have to buy new IEM's. Walking the dogs I take the left earpiece out to talk to a neighbor when one dog decides she wants run. To make a long story short, get back to house and the earpiece is gone and I was unable to find it. This is the same one I had to have repaired multiple times for the same problem. I think it is time to move on after one more email to JH Audio telling them how I feel about their product and customer service.