Les Adams Posted January 18, 2018 Report Share Posted January 18, 2018 A couple of years ago I purchased a pair of Sony MDR-7520 professional studio headphones costing circa £300. Last week I dropped them and the plastic mount on the headband snapped. I contacted Sony spares to arrange for the to be repaired and was told to call their service agent CVP. CVP told me a complete new headband was required... the cost? A STAGGERING £576! £230 for "parts" and two hours labour + VAT. When I queried it I was told that was the price and there was nothing I could do, but they offered to sell me a new pair! To compound the stupidity of this quote, it is the SAME headband as used on the MDR-7510 which has different drivers and sells for circa £130... so presumably they would charge the same price to replace the headband on those. Replacing the headband is a simple job, it can be done in 30 mins yet they charge two hours labour at £98 per hour. What they are saying is, we don't repair headphones. Once they are out of warranty and they break, throw then in the bin! £300 down the drain. I also suspect that as I dropped them, they would not be covered by warranty. So please bear in mind before you spend your money on Sony Headphones, they are unserviceable as it is cheaper to buy a new pair than repair them. Anyone else suffered this kind of service on any other headphones? Quote Link to comment Share on other sites More sharing options...
grawk Posted January 18, 2018 Report Share Posted January 18, 2018 they offered to sell you the parts, where's the problem? Quote Link to comment Share on other sites More sharing options...
Les Adams Posted January 18, 2018 Author Report Share Posted January 18, 2018 (edited) MDR-7510 - £130 .... Replacement headband £230 (part only) ... THAT sir is the problem! £230+ VAT = £276 for a headband for headphones that cost £130 to buy new? Edited January 18, 2018 by Les Adams add information Quote Link to comment Share on other sites More sharing options...
wink Posted January 18, 2018 Report Share Posted January 18, 2018 First world problem... Get a JH13.... 1 Quote Link to comment Share on other sites More sharing options...
SeaWolf Posted January 18, 2018 Report Share Posted January 18, 2018 So buy the mdr7510 and swap the headband? I've seen this crap a few times, one of the more amusing ones was with a printer where the special price of the new printer plus an ink cart was less than a replacement ink cart. 1 Quote Link to comment Share on other sites More sharing options...
ktm Posted January 18, 2018 Report Share Posted January 18, 2018 I used to buy new Brother laser printers for less than the toner cartridge. Same thing for a while with PTouch tapes. I was buying a new label maker for $10 with the tape. New tape was $20. They got smart and started sending them both out with "starter: toner or "starter" tapes. They also jacked up prices on the tapes and toner. I pretty much now hate everybody. Add Sony to the list I guess. 1 Quote Link to comment Share on other sites More sharing options...
mypasswordis Posted January 18, 2018 Report Share Posted January 18, 2018 No one is going to make a Les Paul joke? Quote Link to comment Share on other sites More sharing options...
skullguise Posted January 18, 2018 Report Share Posted January 18, 2018 3 hours ago, mypasswordis said: No one is going to make a Les Paul joke? He's just another Paul. Not THE Paul that OP is apauled about....or is that appaulled? 1 2 Quote Link to comment Share on other sites More sharing options...
wink Posted January 19, 2018 Report Share Posted January 19, 2018 4 hours ago, mypasswordis said: No one is going to make a Les Paul joke? Les Paul, moar Peter and Mary......... 4 Quote Link to comment Share on other sites More sharing options...
Dusty Chalk Posted January 19, 2018 Report Share Posted January 19, 2018 More Les Paul jokes would make this thread more appealing and less apauling...as well as less appalling. 10 hours ago, wink said: First world problem... Get a JH13.... Some people think JH13 is the answer to everything. It isn’t, it’s the question. ‘Yes’ is the answer. 1 1 Quote Link to comment Share on other sites More sharing options...
wink Posted January 19, 2018 Report Share Posted January 19, 2018 JH16..... Quote Link to comment Share on other sites More sharing options...
Dusty Chalk Posted January 19, 2018 Report Share Posted January 19, 2018 21 minutes ago, wink said: JH16..... Alright, that's an answer, too. Pedant. Quote Link to comment Share on other sites More sharing options...
wink Posted January 19, 2018 Report Share Posted January 19, 2018 How long is a Chinaman 2 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.