Grahame

Oh well, time for a little story. Are you sitting comfortably?, then I'll begin. Bought my OLED on black friday in 2016. I also purchased 3 Year Black Friday Multi-Device Protection Plan - Total Aggregate Claim Limit ($2000) Situation eventually resolved, but much too-ing and fro-ing , including interacting with San Franciso's last TV repair man! https://hoodline.com/2017/06/art-s-tv-to-become-bilingual-preschool-this-fall initial chat transcript ranscript: script: [15:59:02] Stephenie joined the conversation [15:59:02] Thank you for contacting Customer Service. [15:59:10] Grahame ***: plan was * Year Black Friday Multi-Device Protection Plan - Total Aggregate Claim Limit ($****) [15:59:27] Stephenie: Hello. My name is Stephenie, and I will be happy to assist you today. [15:59:36] Grahame ***: Order# ***-*******-******* [15:59:41] Grahame ***: from amazon , [15:59:49] Grahame ***: Ordered on November **, **** [16:00:22] Grahame ***: can you re-send so I can find plan in dashboard and make claim [16:00:49] Grahame ***: TV ordered at the same time has developed an issue [16:01:36] Stephenie: I am happy to assist you regarding this. Unfortunately you are not able to file a claim online but I am happy to assist you in filing the claim. [16:03:23] Grahame ***: Do you know the plan # so I can enter it in the dashboard? [16:03:50] Stephenie: I do but your dashboard will not show that information as you are not able to see your plan online due to the kind of plan that it is. [16:04:07] Grahame ***: aha [16:05:06] Grahame ***: can you send me a copy of the plan by email, so I know whats covered and how to make a claim? [16:05:15] Grahame ***: another email said the ASIN was B**M*FALLE [16:06:42] Stephenie: You may be able to locate your plan here. https://svcplans.assurantsolutions.com/doorbuster-terms-and-conditions [16:06:57] Grahame ***: Grahame *** has been connected. [16:07:23] Stephenie: If you would like to start a claim now I am happy to assist you. [16:08:37] Grahame ***: I''m just reading the info , [16:08:48] Grahame ***: meets the purchase criteria [16:08:48] Grahame ***: Your Plan must have been purchased between **/**/**** – **/**/****. [16:09:05] Stephenie: Would you like to file a claim today? [16:09:10] Grahame ***: To arrange for service, call our Protection Plan Provider at *-***-***-****. The Assurant Black Friday Multi-Device Protection Plan Provider must authorize all repairs and service in advance. If your repair is not satisfactory, please contact us. [16:09:16] Grahame ***: yes please , [16:09:22] Grahame ***: lets get this started [16:09:30] Stephenie: Wonderful, what is going on with your TV? [16:10:03] Grahame ***: TV is LG Electronics OLED**B*P Flat **-Inch *K Ultra HD Smart OLED TV (**** Model) [16:10:11] Grahame ***: Ordered on November **, **** Order# ***-*******-******* [16:10:30] Grahame ***: The picture is now intermittent [16:10:47] Grahame ***: when you turn it on , a (perfect) iamge displays briefly [16:10:54] Grahame ***: then goes black [16:11:23] Grahame ***: and then the image will display briefly , ( under a second) [16:11:29] Grahame ***: then black [16:11:40] Grahame ***: independant of input [16:12:10] Grahame ***: e.g happens when using the Smart TV features , no external input [16:12:15] Grahame ***: or any external input [16:12:43] Grahame ***: TV still outputs audio OK , even when no picture [16:13:00] Grahame ***: frustrating! [16:13:15] Stephenie: I am very sorry that is happening when did that start? [16:13:22] Grahame ***: Just yesterday [16:13:41] Grahame ***: and your chat opened today. [16:14:39] Stephenie: Thank you, and what was your purchase price? [16:15:00] Grahame ***: Item(s) Subtotal: $*,***.** Shipping & Handling: $*.** Total before tax: $*,***.** Estimated tax to be collected: $***.** Grand Total: $*,***.** [16:16:29] Stephenie: Thank you, and I am seeing your address as, CA ***** and could I have you verify your phone number? [16:16:41] Grahame ***: address is correct [16:16:53] Grahame ***: home phone is (***)-***-**** [16:17:07] Grahame ***: Cell/Mobile *** *** **** [16:17:46] Stephenie: Thank you Grahame , the last thing we will need is for you to send in a copy of your receipt. We need this receipt so that we finish processing you claim. The receipt of the product must include the following: Product make, model, serial number (if possible), day shipped/bought, and purchase price. [16:17:59] Stephenie: You can email us your order confirmation, shipment confirmation, or a screenshot of the order details page. You can email us your receipt for the product to: [email protected]. Please make sure to write "Amazon ********" in the subject line of your email. We will send you an email within *-* business days notifying you that we received it and what the next steps of your claim are. [16:18:33] Grahame ***: device details [16:18:34] Grahame ***: https://photos.app.goo.gl/*p**a*h*AXarCJD** [16:18:58] Stephenie: That does need to be emailed in to complete the claim. [16:19:06] Grahame ***: Grahame *** has been disconnected. And this is my call log / tracking of the whole saga including the "fun" part when RW went incommunicado with the TV only to reappear saying "I'm back from vacation" ( when prompted) as if nothing was wrong ... 2016-11-27 Purchased TV 2016-11-27 Purchased Policy - 2019-04-21 TV Developed fault 2019-04-22 Fault Reported - Chat - Apr 22 2019 3:59:19:937PM - Stephenie R Visit Scheduled 2019-04-26 Visit Occurs 2019-05-03 Pictures of TV Sent 2019-05-08 Text Chat with Assurant - Said would be escalated 2019-05-13 Text Chat with Assurant - May 13 2019 3:32:14:663PM Christel P Text Chat with Assurant 2019-05-16 Voice mail message left by Harriet Assurant Solutions Claim authorized, Service provider to order parts + repair, 2019-05-20 Left message for Harriet Bird (confirming status, what next?) 2019-05-22 Call from Richard Wong (Arts TV) wanting to pick up TV on 23rd between 11-12 2019-05-23 Richard Wong picks up TV on 23rd between 11-12. Parts due 30th? 2019-05-30 Nothing Happens 2019-06-03 Call from Harriet Bird () asking for status 2019-06-04 Called Harriet @9:40: She tried to contact RW for status,give him a day to reply 2019-06-07 Texted RQ @ 09:06 asking for status 2019-06-07 Call from Harriet @ 10:10 asking for callback on status 2019-06-07 Called Harriet missed harriet, left voicemail 2019-06-10 Called Harriet, informed no contact with RW from either of us. 2019-06-10 Texted and Called RW. No Response. Voice Mail boxes Full, 2019-06-12 Called RW. picked up, back from vacation, arranged return 06-14 2019-06-13 Called Harriet, informed her of the situation 2019-06-14 RW Delivered repaired TV. Works. All is well. 2019-06-14 Left Message with Harriet to inform her of the situation. I wish you well !

Happy Birthday, Bryan.

Happy Birthday JP!, and many more.

Which Bacon did you prefer? Other than, "all of them".

Chocolate Mousse

Also Meanwhile ... So not the target demographic ...

Meanwhile ... Get some headphones you weren't thinking of getting, for less, with Tidal. https://try.tidal.com/sennheiser-hifi or more HC / Pro https://try.tidal.com/sennheiser-premium Via: https://slickdeals.net/f/13517794-purchase-tidal-annual-plan-and-get-a-free-pair-of-sennheiser-hd-4-40bt-headphones-120 Brent must be slacking ...

Sea-Side Fish and Chips

Happy Birthday Chris!

Happy Birthday Mikey!

I hope you now realise what you have been missing out on, and will take the appropriate steps in future to remedy this egregious situation.

Nvidia updated the shields in case you missed the news https://www.theverge.com/2019/10/28/20935215/nvidia-shield-tv-2019-review-streaming-stick-dolby-vision-4k-price-specs-features

Meanwhile ... https://www.theregister.co.uk/2019/11/07/ubiquiti_networks_phone_home/ https://community.ui.com/questions/Update-UniFi-Phone-Home-Performance-Data-Collection/f84a71c9-0b81-4d69-a3b3-45640aba1c8b

Also Available (in 1080p) on YouTube And as a separate, shorter, documentary of some of the individual experiences on Netflix

Just watched using the PBS app. Chilling. Pairs with; https://www.pbs.org/wgbh/nova/video/inside-the-megafire/

More info on what the F-35 pilot is doing while chucking his plane around the sky High Alpha, Max AB!

So this turned up on my YouTube feed Interesting that it’s 4K, and the viewing control works with the Logitech remote on the big screen Allowing you to look down the nose of the plane Or pan around to the pilot and see the HOTAS actions during maneuvers. Interesting stuff

So this turned up on my YouTube feed Interesting that it’s 4K, and the viewing control works with the Logitech remote on the big screen Allowing you to look down the nose of the plane Or pan around to the pilot and see the HOTAS actions during maneuvers. Interesting stuff

NPR Tiny Desk has another unknown who could really go places ...

I heard this described as the new abnormal, which I think sums it up nicely. (real) Office, has power (and internet), for now. Home, not so much. Possible power outage tonight - until thursday? yay!

When life gives you lemons, make ... BLT's

Driving around, last night I managed to find a decent signal. Same again today. In daylight, I now understand why. I think I might have found my new temporary office location

Power outage camping fridge food leftovers (extra stock to cook it through, temp control is somewhat binary) Hot food under the circumstances is not too shabby. There's even a "Kettle", for tea!

Endured more power outages, but, thankfully, without a side of u contained wildfire. Noticed that the local cell tower went dark ~4hours after the power, so that's it's battery backup gone, I guess. This morning we went looking for hot Coffee and a 4G signal with internet connectivity (not a given). I am reliably informed that in the first world nations of The East Bay, and The City, they have both and Electricity! We eventually got lucky at our local Solar Powered supermarket to the Bourgeoisie. Power, Speciality Coffee and Queues. Later got an internet connection just in time to intercept the weekly call with my mum. Which was nice. Currently parked on elevated terrain with comms to the outside world, fast charging the nerd phones from the car. Apparently this situation is on again, off again for the next week (and structurally for the next decade if PG&E are to be believed) Fun Times! EDIT: curiously , spam calls, ads and emails are still getting through!