I for one only can speak good things of Craig. He's the most supportive dealer I've met in this audio business, and always did his best to meet my demands.
I'm sure this problem with Dreadhead's outbidding is beyond Craig's intentions, and mainly due to two factors, the software to manage the bids at Yahoo.jp, and the time shift with Japan.
I can understand Dreadhead's frustration, but mate, you don't need to be so sarcastic referring to him in the way you did. He's a gentleman and even gentlemen make mistakes or can't attend things at some point.