I have been extremely patient with this guy, Steve, and have sucked it up when various other deadlines came and went unmet. The original completion date was mid-august but the scope changed -- in part due to their failures that caused extensive water damage -- and I expected slippage. However, the guy insisted they could finish by end of august then insisted that the week after Labor Day would be doable and neither were even remotely possible in reality. At that point I told them that we needed to be in the house by September 30 for this weekend concert. They had three weeks to finish what they said should already be done.
They failed miserably. Early this week, when the failure was apparent, I told them we could camp out with unfinished work but we had to have power, water, heat and hot water (now tied together because of new radiant/radiator heat), the kitchen (not part of the work except for water damage issues) and doors on the bathroom. All of that was promised but they didn't have the plumber come until the day before we were to move in, so in less than two days he had to install the bathroom faucet and toilet, install and pipe the entire new boiler and tie it into the hot water and heating system, install all of the thermostats and get the system heated up for 6pm the next day. Not only did he (yes, mostly just one guy) not finish, but as I said nobody discovered that the gas line was capped and inaccessible. We have no heat, hot water, gas for the stove, no bathroom door, and not one single element of the job actually complete.
Writing that out makes it even seem worse and my anger is up again, but sheesh, I have lowered expectations repeatedly and given these guys every opportunity to succeed and still we get screwed. Their work seems top notch but this project isn't big enough to justify this much failure.