Peter summed it up pretty well. The JH|13s are killers, but JH Audio is not up to the task of handling the volume of orders that it received following the big debut at CanJam. They are nice and all, but they have not set up the right procedures for dealing with custom orders on an inherently custom item, and they lack communication and especially pre-approval of final decisions. It would be really smart for them to set it up so that before they cast the molds and apply the artwork they sent the purchaser a summary saying what they are doing, what color IEMs, what artwork with what colors, etc, then you could stop them from making mistakes or using judgment that you disagree with.
With my pair, for example, if they had been straight with me about the limits of their artwork capabilities I would have told them to do something simpler than what I provided to them. As it was, they received my image and said it was possible for them to use do it, and they never said that they would simply etch the basic shape of the design and then hand-paint it in. Also, they never asked me whether silver glitter paint was a good idea instead of the gold with a black outline that I sent them. If they had asked me the simple question of what single color should they paint the design, I probably would have said black and left it at that.
I still don't like the silver glitter, but I am afraid to send them back for fear of them changing the IEMs themselves or starting down the Ed and Peter path of many reiterations and many mistakes.
For reference, here is what I sent:
And here is what I got, even though this picture looks better than they do in real life: