June 2, 201115 yr Went to the Apple Store where I bought the phone (5th Ave in NYC). Made a Genius Bar appointment. Told the Genius that I had soaked my phone in the pool. Genius informed me that Apple normally charges $199, but has a new initiative whereby it essentially gives iDevice owners a one-time "get out of jail free" repair. Ergo, free iPhone 4 replacement. I'm sure it's a refurb (no box or anything), but free works for me. I guess I'm Steve Jobs's bitch now. With customer service like this, there's really no way I'm buying anything computer/mobile related from any other company until Apple gives me good reason not to, like maybe making iPhone cases out of puppy skins. Maybe. I can confirm the above...I recently had lunch with a friend who now works as a Genius at an Apple Store. He said exactly the same thing (customers get a one-time "get out of jail free card"). I wonder if that is the official lingo used at the stores.
June 2, 201115 yr Great news Dinny, that is really cool of Apple. I really wish more manufacturers had that kind of customer appreciation initiative.
June 2, 201115 yr what if they are the skins of evil puppies? puppies so evil that not making them into cases would doom millions of people? Or if they are made with Reks special formula ground human bones rice paper skin? Glad that worked out, in any case. And agree on the props to Apple for garnering good customer karma, rather than grinding out every last cent from a customer's misfortune ... Edited June 2, 201115 yr by jvlgato
June 2, 201115 yr Yay Dinny and Yay Apple! I cannot wait to buy the new Air and I am praying that it is available before our trip at the end of the month. Come on release it already!
June 2, 201115 yr Author ^ One of the reasons I got my phone and got the hell out of there. Too many tempting goodies around everywhere. But when the 11" MBA clad in iPuppyskin comes out, I'll be the first in line.
June 2, 201115 yr Glad to hear it worked out for you Dinny, it's nice to see Apply putting their above-average markup to good use.
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