And after not receiving my confirmation email after 24 hours, I log into their chat (via my account that is supposed to have been canceled) only to have them tell me that a confirmation email of cancellation is not procedure and that they cannot send one. My account has only been de-activated, not cancelled. I did request that my CC info be deleted. The supervisor told me thet he did delete it for me, but of coarse without any kind of written confirmation I have no proof of this.
does anyone know of any way to obtain written confirmation from them? I've read numerous horror stories of people being billed large amounts post cancellation. And I don't trust this company at all.