Went to the local (25 miles away) AT&T corporate store for what should have been a 15 activation and account creation process. Over an hour later I finally got out of the. The sales rep, while inputting my data, forgot to put a '0' in the contract duration. So he called "Care" to get them to reset it, they refused. He asked his supervisor who thought he could do it. He spent 45 minutes fighting with their worthless management software (ironically called "Intelligence") and finally they just canceled the first phone number and added a second to the account with the correct information. I guess the only good to come out of it is that they felt so bad they gave me a free Otterbox case ($50).
The only other slightly disappointing thing is that I get 5 bars of 3G service to within 1 mile of my house, then it drops off a cliff and I get basically nothing at the house. Frack. It's the same for my Verizon phone so it's not surprising, but I'd hope to at least have mediocre coverage outside the house so that a repeater might help indoors. Doesn't look like anything short of a new tower (unlikely due to population density) is going to help.