Whale, those IEM's are a waste. There is no way, foamies will ever get as close to the sq as the customs would. Not sure whose idea that was but it's pure fail. As to the guy with the lost IEM's, it sounds to me like JH Audio owes the kids some money, if what he says is true about them claiming they had them in emails twice. With everything I had to deal with (I still love the sq of my JH13), if I were to do it over again, I think I would go UE, even if the sq, was a bit below the 13's for quality control and customer service.