It was of course number three. Rep started activating, got hung up, then fudged the rest. I even worked for AT&T a bit (then SBC) and it wasn't so bad, but it kills me I have to deal with them as a customer as every transaction is a disaster (last was AT&T DSL change to new AT&T DSL that killed my tubes for three weeks).
Anyway, fixed now.
Been searching 10 pages of 'case' search results in this thread and only came across a few 'JH13s don't fit,' etc. comments, so apologies if this was covered before, but anyone got any 'is great'/'stay away' suggestions for the free case program (before it disappears)? Leaning towards the Incase Snap Smoke, but could be swayed.