Yes, she does need a visit from Santa, but everybody needs that!
Actually, my mom is nothing like your mom, at least when it comes to computers. She's perfectly happy with not knowing anything more than absolutely necessary to do basic things like email. I've been trying to get her to download Skype for months. She'll say, "You can set it up for me next time you come home," to which I'll say, "Just type skype.com and follow the instructions for setting up an account. There's really nothing to it... won't even take 5 minutes!"