Basically, yes. I was charged for two LeClanche PIO caps, that were not installed. I was charged for a Furutech IEC, I did not receive. RAM insists the IEC installed is Furutech yet there is no Furutech logo/lable anywhere on the IEC jack. There are many other issues I will detail later but I am waiting for a refund offer from RAM. At this point I paid $450, yeah I know a stupid move but that was then hopefully I am smarter now, for parts and work not delivered. Ram has offered a refund of $110 because they claim they did some of the work. I am contemplating whether it is worth the trouble and bad mood I will be in for the next two months to pursue things via another channel. They are located in California, and I am located in California.