I, of course, also received a "Wall Mount". They have emailed me both an RMA number and a shipping label. I asked them when I would be refunded and also got told it would be after the unit had been received. I said that since it was their error, it was unacceptable to make me pay for their mistake and they should refund the money as soon as they see that I've shipped it. I was told that they had to follow their process. I said that in that case I'd do a charge back as soon as I had shipped it. He warned me that Newegg would put a block on my account if I did that. I pointed out that considering how Newegg handled this, I was putting a block on their website.
The poor customer support person tried hard to help me. I was polite the entire time and told him that I understood he had to follow the process their. I encourage him to feed back up his management change that they just lost a customer and why. I also encouraged him to suggest a change in the RMA procedure when Newegg is at fault.
I think that Nate has almost 0 chance to get a "like kind" replacement. I doubt that they have any DS508 units to sell and I'd be shocked if they send him a DS412. I'll certainly wait to see if Newegg does send him one before shipping back my wall mount.