I needed to get a CT license. First step was to wait on line to get a number. Then I went to a booth to have my picture taken. Then I waited to be called to have someone check my paperwork. Then I sat around and waited to be called to have my eyes checked. Then I waited around to be called to have my paperwork checked ... again after which I waited to have my picture taken, again. It was like a bureaucratic palindrome. I have no idea what the first picture or paperwork check accomplished.
Oh, and I had to make multiple payments at different stages. They never told me what some of the payments were for.
CT seemed overstaffed -- the employees (who I should note were all quite pleasant) seemed to be waiting around as much as anyone else.
And Erika forgot her social security card, and thus gets to go back tomorrow.