Actually, I think the person I emailed was one of the owners/managers, the name sounded vaguely familiar. The fact that they're willing to wait until Tuesday to deal with it is not a good sign in my eyes. No, "we'll take care of you" is being offered.
And I do appreciate the insight -- forewarned is forearmed and all that. They're probably used to that sort of response in Potomac, but I can still write up a review on Tirerack (I think), Yahoo, Google, Yelp, etc. So it's not like I'm completely without leverage.