It's your decision, but I would usually give a vendor a chance to correct things at his own expense (including all shipping, etc.). I met Kyle at HeadFest and he seemed like a reasonable guy. Doug Jesse, on the other hand, looked and acted like a twitchy like a weasel. With all the shit Kyle has going on, maybe you could cut try cutting him the slack for a second chance and if he screws up again then demand your money back. Good luck however you choose to go.