Dealt with Comcast (lack of) customer service. For one of life's small victory's
Wanted to combine 2 individual services that I have for historical reasons, into 1 double play bundle that gave me exactly the same services + HBOGO, for less (Internet plus)
Tried to order on website,
but cart added modem rental fee + install + shipping cost(when I have my own modem + cable card) with no way to edit / remove +
Tried calling 1, then 2 then 3rd different comcast number - all different, in different places on bill / website ...
* mostly busy
* one time identified itself as charter cable, not comcast.
* two dropped calls before being connected to a real human
* this call may be recorded... , Why thank you, I will!
* finally connected to what appeared to be an open mike in a call center ( could hear people on line in background ... "yesterday was crazy" ) for 12 minutes before call dropped.
* got a call back from a somewhat flustered employee back from break who realized they hadn't signed out from their workstation, and hence why I was routed to their station
* profuse apologies, how can I help?,
* I explained the situation and what I wanted, but she was forced to go through her upsell sales script, which was sad
* limited channels - can I sell you more, NO I want the same for less - how can that be a bad thing?
* Internet telephony ? No thank you I have ooma, how much does that cost you? $27 less than what you charge! ...oh
* Internet alarm/security system N/A in a secure apartment building.
* Ok, I see, you'd like the package that gives you more than you have for less than you're currently paying. This is sales, I'm not authorized to lower your monthly payments. I'll have to pass you over to the loyalty department.
* Hi this is * In the loyalty department ... I want ... can you do that for me?
* I'm not seeing the same internet price here, but I can do that for you, and lower your monthly bill for your, I'll just do that now.
* Remote cable modem reset, drops the viop call we were on
* Things reset. Voicemail is left acknowledging actions
* new online services show up as authorized
* activate + register HBOGO on all the devices I can think of, after finding out my HBO ID is my comcast ID via google (who knew).
* remote access to the HBO back catalog. that i can but on the big screen, or any screen ( + streampix, but who cares)
Got what I wanted. Comcast gets less of my hard earned. result. Almost pays my monthly diet coke bill. Almost.
And they wonder why people want to cut the cord.
But a small victory, that feels. so. good.
Next week I get to see if they are geo-locked