MobileMe: All about MobileMe box refunds and subscription cancelations
Last Modified: June 06, 2011
Article: HT4445
Summary
This article explains the process for MobileMe box refunds and subscription cancelations, including how you know if you are eligible, what documentation is required, and refund processing time.
Products Affected
MobileMe
Expand All Sections | Collapse All Sections
What is a “MobileMe box”?
A MobileMe box contains an activation code to start or renew a one year MobileMe subscription. MobileMe boxes were sold in Apple Retail Stores, the Apple Online Store, and other authorized resellers until June 6, 2011. There are Individual and Family Pack versions of the box.
How do I know if I’m eligible for a refund?
If you purchased a MobileMe box and your activation code has not been used to start or renew a MobileMe subscription, then you may be eligible for a refund. Please read through the information below to determine what kind of refund applies to you.
All MobileMe box refund requests must be submitted by June 30, 2012.
Box refund eligibility and instructions for MobileMe members
Box refund eligibility and instructions for non-members
Canceling an active MobileMe subscription
If you have an active MobileMe subscription and would like to cancel it for a refund, you may do so at any time. If your subscription was activated with a MobileMe activation code purchased from an Apple Retail Store, the Apple Online Store, or an authorized reseller, follow the instructions below to request a cancelation and refund. You will need to provide all required proof-of-purchase documentation.
Please follow the procedures below to request your cancelation and refund:
Visit the online Cancelation Request form.
Fill out the form with your information.
If you also request a refund for any additional unused activation codes, Apple will send you an email requesting a scan or photo of your activation codes. Reply to that email with a scan or photo of your unused activation codes.
Apple will verify your documents, calculate the applicable refund, and cancel your MobileMe account.
You will receive a refund in 4-6 weeks via check, electronic funds transfer, or credit card, depending on how and where you made the purchase (as described later in this article).
Required proof-of-purchase materials
For activation codes that have not been added to a MobileMe account, you will need to provide a scan or photo of the unused activation code, which is located on the booklet inside the MobileMe box.