Had a guy in to repair one of our new recliners tonight. This has been an ongoing saga since we bought new livingroom furniture back in early 2014. I won't go through all of the details but it's been a big pain in the ass since we received the furniture. The culprits were Laz-E-Boy recliners (and the store we bought from, Art Van - part of that long story). We bought them because of their reputation but Jesus, these were bad. Tonight's repair was due to a collapsed arm on one of the chairs, The padding and support just collapsed. They sent a guy last Tuesday to look at it. He opened up the bottom of the arm, pushed up the support and sealed it back up. 30 minutes after he left it collapsed again.
Tonight they sent a competent technician. He removed all of the upholstery on that arm, removed all the padding, rebuilt and fastened the support, replaced the padding and fabric and basically rebuilt the right side of the chair. It took him about 90 minutes and he let us know what he was doing and why through the whole process.
#1 - it's good to see people who love their work and do it well. #2 - why is this shit so common in bigger ticket items these days? Our previous sofa and love seat self destructed in 4 years. They were not cheap, and we are not hard on furniture. Regardless, we think we are good now. We'll see as time goes by.