April 22, 200818 yr APureSound received a damaged Sony 10 headphone, but this story is just the beginning. Let me just say a company most everyone knows made a HUGE f-up tried to hide it lying to the customer ect. Well worth the read. I would just post here, but too much effort redoing everything. Click on the image below to read more!
April 22, 200818 yr How did they not notice the polarity being reversed after they "fixed" them? They probably didn't bother checking to see if they actually "fixed" them. Sort of like the problem I had with my old iPod - I had to send it into repair (to the wonderful BestBuy repair folks) since it suddenly stopped holding charge. They replaced the battery, considered it "fixed" without checking to see if the battery was the problem (it wasn't).
April 22, 200818 yr Part of the return policy: "Customer assumes all risks for any custom modifications to any product sent to us for modification." Which means: "If we fuck up your phones, too bad, you shouldn't have trusted us with them in the first place!"
April 22, 200818 yr Seeing the R10 used and abused like that makes me hurt inside. And then I see your revival of it and
April 22, 200818 yr Forget the $1500, where are they located? Oregon, or somewhere in the West Coast, IIRC.
April 22, 200818 yr Absolutely outrageous. Said company should be exposed and have their name dragged through the mud, several times - but, not by Alex. His good name doesn't deserve to appear in the same thread as these over-shaved gorillas I must also say that the awful Jena labs cables on the R10 is one of the worst aesthetic tragedies I've ever witnessed. Anyone willing to do that to an R10 doesn't deserve to touch one. Alex's cable, on the other hand, looks very nice - clean & sleek Besides all the bad stuff, I'm really glad to see this R10 was brought back up to spec! There are few of these truly wonderful headphones, and they all should be enjoyed thoroughly.
April 23, 200818 yr Note to self: Don't ever send headphones to JenaLabs. Don't ever send any money - or anything of value - to JenaLabs
April 23, 200818 yr Marvellous rescue story. I say Alex deserves a cape, mask and spandex to go with his powers.
April 23, 200818 yr Marvellous rescue story. I say Alex deserves a cape, mask and spandex to go with his powers. Along with the right to wear underwear over the spandex.
April 23, 200818 yr Along with the right to wear underwear over the spandex. He already does. Great rescue Alex, and an unbelievable story. Mike I completely agree, even if they had done a proper job of re cabling the R-10 those cables are damn fugly!
April 23, 200818 yr While reading that I was hoping it was going to be JenaLabs. And it was! Who would name their company after a has-been porn star that now looks like Skelator anyway?
April 23, 200818 yr OMG, great job Alex on rescuing those R10s I know who to trust with my next recable job
April 23, 200818 yr Who would name their company after a has-been porn star that now looks like Skelator anyway?
April 23, 200818 yr Was Ken (in photo) of ALO the "customer/victim"? I really don't know why Jena Labs continues to get customers and great reviews in mags. Their "teflon" copper wire is one of the most colored sounding wire I've ever used.
April 23, 200818 yr There's a link at JenaLabs (below) talking about their R10 mod and they implicate another modder for poor wiring methods. Does anyone know who this other modder was? http://www.jenalabs.com/headphones/sony-r-10.html
April 23, 200818 yr Author Alex, you should add a Digg link for that story. How would I go about doing this? There's a link at JenaLabs (below) talking about their R10 mod and they implicate another modder for poor wiring methods. Does anyone know who this other modder was? http://www.jenalabs.com/headphones/sony-r-10.html That would be SinglePower. You won't even believe the fact that the owner of the R10 headphones actually got a 5 page letter from JenaLabs as to why he will not be getting his money back. In short is is really pissed and will be posting on Head-Fi himself. Get ready for that thread... -Alex-
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