Among the many horror stories that we read about JH Audio, it's nice to have a good one every once in a while.
My Roxys are some of the earlier units, so they came with the cable with the plastic nut that apparently breaks if you simply look at it. At one point they eventually did crack, so Corbyn pulled some strings and managed to send a new one to my sister who was in the US at the time, but leaving on the next day. However, a few days after I received it the connection started to break on the earloop, cutting the treble drivers. I couldn't be bothered to ask for a new one to be sent to Brazil as it figured it would be too much of a hassle so I went back to the old cable, because even though the nuts had cracked it worked fine.
Last week it started breaking the connection on the TRS plug, so I emailed JH Audio about the issue expecting to burn a $65 + shipping + taxes hole in my wallet as the cables have no warranty. However, Angie simply asked for my address and sent it via FedEx on Monday. It's going to arrive today, and even though I will have to pay taxes (no way around it with FedEx), it's just 25 bucks and I got it in no time without having to pay for the cable or the shipping.
Welcome surprise!