shellylh Posted November 27, 2011 Report Share Posted November 27, 2011 That really sucks. Good luck getting your money back. Quote Link to comment Share on other sites More sharing options...
tyrion Posted November 27, 2011 Report Share Posted November 27, 2011 I love my 13's but the customer service is some of the worst I've encountered. Quote Link to comment Share on other sites More sharing options...
Voltron Posted November 27, 2011 Report Share Posted November 27, 2011 This really sucks and just proves my belief that this product is doomed. Quote Link to comment Share on other sites More sharing options...
VPI Posted November 27, 2011 Report Share Posted November 27, 2011 That sucks Tom. I really enjoyed the demo setup when I had it here. If they get this product figured out I would definitely pick one up. Quote Link to comment Share on other sites More sharing options...
jp11801 Posted November 27, 2011 Report Share Posted November 27, 2011 Tom that sucks, while I love mine it has been a roller coaster ride filled with hassles Quote Link to comment Share on other sites More sharing options...
boomana Posted November 27, 2011 Report Share Posted November 27, 2011 I'm thinking I'm not sending my setup back. It works fine now. Why tempt fate? Quote Link to comment Share on other sites More sharing options...
bozebuttons Posted November 27, 2011 Report Share Posted November 27, 2011 I'm thinking I'm not sending my setup back. It works fine now. Why tempt fate? I would have kept mine as well,didn't expect this.I don't think the problem occurred during shipping as the boxes show no signs of damage. Quote Link to comment Share on other sites More sharing options...
bozebuttons Posted November 30, 2011 Report Share Posted November 30, 2011 I shipped the 3a back today on Jha's dime this time. After cooling off and speaking to Jaime I decided to give them one more chance To get it right this time.I must be a glutton for punishment but I really liked the way the 3a sounded. Quote Link to comment Share on other sites More sharing options...
monsieurguzel Posted November 30, 2011 Report Share Posted November 30, 2011 That really sucks. I'm glad I sent mine back for a refund before they removed the active crossover feature. I couldn't be happier with my decision since that system was constantly causing me grief. It's just too much money to spend on something that is so unreliable and flaky. Quote Link to comment Share on other sites More sharing options...
purk Posted December 3, 2011 Report Share Posted December 3, 2011 (edited) I love my 13's but the customer service is some of the worst I've encountered. I joined the JH13's pro team after their thanksgiving sale. Impression was made and arrived at their lab last Thursday. A day after I pushed my order through, they refuse to make change to the color of the earpiece. This to me is rather disappointment given the fact that the earpieces have not been made yet and my request is very simple and won't cost them a dime. Edited December 3, 2011 by purk Quote Link to comment Share on other sites More sharing options...
justin Posted December 5, 2011 Report Share Posted December 5, 2011 I joined the JH13's pro team after their thanksgiving sale. Impression was made and arrived at their lab last Thursday. A day after I pushed my order through, they refuse to make change to the color of the earpiece. This to me is rather disappointment given the fact that the earpieces have not been made yet and my request is very simple and won't cost them a dime. thats too bad, but i understand. what JH needs is to remove the human from the process. have an automated online page where orders are placed, colors are picked, and artwork (if any) is uploaded. allow a 5 day cooling off period, and then LOCK the process by changing the status to "In Production". they must get 100 emails a day about color changes and i have been guilty of at least one of them. Quote Link to comment Share on other sites More sharing options...
bozebuttons Posted December 5, 2011 Report Share Posted December 5, 2011 I received my replacement 3a today,jha replaced my green cable as well.I am at work it charged in about a hour & the light turned green. I turned on the amp everything seems to light up.I will have to wait till I get home to listen to it as I have no sources here. lets see if 4th times a charm. Quote Link to comment Share on other sites More sharing options...
manaox2 Posted December 5, 2011 Report Share Posted December 5, 2011 I received my replacement 3a today,jha replaced my green cable as well.I am at work it charged in about a hour & the light turned green. I turned on the amp everything seems to light up.I will have to wait till I get home to listen to it as I have no sources here. lets see if 4th times a charm. Quite a risk to take on such an auspicious day, but I bet it pays off! Quote Link to comment Share on other sites More sharing options...
bozebuttons Posted December 6, 2011 Report Share Posted December 6, 2011 Quite a risk to take on such an auspicious day, but I bet it pays off! Well I listened to a few songs with my Imod last night sounds good no issues so far I have yet to try the digital input yet. Not sure but from memory I thought the origional one I had without the crossovers in the earpieces might have had a deeper headstage Need to get more listening time in. Quote Link to comment Share on other sites More sharing options...
Salt Peanuts Posted December 6, 2011 Report Share Posted December 6, 2011 (edited) Well, I'm glad to see it is actually working this time. Edited December 7, 2011 by Salt Peanuts Quote Link to comment Share on other sites More sharing options...
justin Posted December 15, 2011 Report Share Posted December 15, 2011 I have had the JH16s for a few weeks now to replace the mis-shipped JH13s. They are great, and I would recommend them over the 13's based on my limited human memory. I think this is partially due to the better fit on this pair. Rather than get new impressions made, I sent in my pair of Westone ES5 to use as impressions. Because the Westones are made with a soft tip material, they increase the diameter of the tip to get a better seal. I was worried this would cause discomfort with the hard material of the JH IEMs, but it's no problem at all. They are extremely comfortable and feel exactly the same as the Westones. Quote Link to comment Share on other sites More sharing options...
emelius Posted December 15, 2011 Report Share Posted December 15, 2011 Sorry if I've missed it, but do you like 'em better than ES5 soundwise?... Quote Link to comment Share on other sites More sharing options...
Voltron Posted December 15, 2011 Report Share Posted December 15, 2011 Good news, Justin. Well I listened to a few songs with my Imod last night sounds good no issues so far I have yet to try the digital input yet. Not sure but from memory I thought the origional one I had without the crossovers in the earpieces might have had a deeper headstage Need to get more listening time in. Any further progress, Tom? Hopefully the 3A is treating you right this time. Quote Link to comment Share on other sites More sharing options...
justin Posted December 15, 2011 Report Share Posted December 15, 2011 (edited) Sorry if I've missed it, but do you like 'em better than ES5 soundwise?... of the customs that I have JH16 > JH13(lost) > ES5 > ES3X i don't have any UEs because after they were bought by Logitech they wouldn't do amp trades with me like JH and Westone in build quality JH16 (copied ES5 bodies) > ES5 > ES3X/JH13 (tie) in comfort JH16/ES5 (tie) > ES3X > JH13 Edited December 15, 2011 by justin Quote Link to comment Share on other sites More sharing options...
emelius Posted December 15, 2011 Report Share Posted December 15, 2011 I should've jumped on that sale...bugger... Quote Link to comment Share on other sites More sharing options...
bozebuttons Posted December 15, 2011 Report Share Posted December 15, 2011 Good news, Justin. Any further progress, Tom? Hopefully the 3A is treating you right this time. Al, It seems to be working fine I have only listened to it for a couple of hours,Seems to be opening up more with use, similar as the origional unit I had. I have a audiopilleo2 & bnc silver dragon cable,Clear Cardas usb cable coming so I can get the full pontential from the digital input. I am happy with it so far,it does sound good. Quote Link to comment Share on other sites More sharing options...
Voltron Posted December 15, 2011 Report Share Posted December 15, 2011 Good news Tom! Quote Link to comment Share on other sites More sharing options...
guzziguy Posted December 15, 2011 Report Share Posted December 15, 2011 of the customs that I have JH16 > JH13(lost) > ES5 > ES3X I'd have gotten JH13 over the ES5, but the price ($50 total) made the choice easy. Of course I had a minor customer support problem that took 6 months to solve. It was solved well though. in build quality JH16 (copied ES5 bodies) > ES5 > ES3X/JH13 (tie) I'm impressed by the ES5 build quality. It looks like JHA was too. in comfort JH16/ES5 (tie) > ES3X > JH13 I agree that the ES5 is comfortable. It seems that having proper molds is very important for comfort. Quote Link to comment Share on other sites More sharing options...
purk Posted December 15, 2011 Report Share Posted December 15, 2011 My JH13Pro arrived couple of days ago and I've been listening to them non stop. Superb sounding and all the raves are true. Wish I had jumped on the bandwagon long ago. I think the bass on the 13pro is top notch and any more will likely be too much for me. Coming from a Shure SE530, the JH13pro is a huge leap in sound improvement. Best part about the 13pro and the custom design is no more listening fatigue!! Question is what an upgraded cable will do to the sound of 13pro? Anyone? Quote Link to comment Share on other sites More sharing options...
MexicanDragon Posted December 17, 2011 Report Share Posted December 17, 2011 I should've jumped on that sale...bugger... Enter "CHEER" in the proper place for 10% off through the end of the year. Dew eet! **BRENT** Quote Link to comment Share on other sites More sharing options...
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